Last updated: 24 October 2026. This is a draft prepared for legal review before launch.
PDF exports are digital products delivered immediately after payment.
We will refund
- A duplicate charge for the same export.
- A payment where we could not deliver a working PDF after you retried and contacted support.
- Any refund required by applicable consumer law.
We generally will not refund
- A PDF that was generated successfully, where the content or template choice is not what you wanted — you can edit and re-download for 7 days at no charge.
- Characters the PDF cannot display, which the tool warns about before payment.
How to ask
Email support@jobb.ae within [14] days of payment with your export reference. Approved refunds go back to the original payment method through Stripe; timing depends on your bank. A refunded export can no longer be downloaded.
[Payment disputes: please contact us first so we can resolve it quickly. Terms to be confirmed by legal counsel.]