Writing bullet points – Page 2

Strong accounting bullets show the process, the system, the volume and the accuracy or timeliness of your work.

Examples:

• "Closed monthly books for 4 entities within 5 working days in Oracle Fusion."
• "Reconciled 15 bank accounts and resolved unmatched items each month."
• "Prepared quarterly VAT returns and supporting schedules for review."
• "Supported external auditors by preparing fixed asset and accruals schedules."
• "Automated the aged receivables report in Excel, saving several hours each week."
• "Reviewed and approved around 300 supplier invoices a month against purchase orders."

Use the exact names of systems and standards (IFRS, VAT, SAP) that appear in the job advert, if you have used them.

Nursing bullets should show your clinical area, patient load, procedures and contributions to patient safety or the team.

Examples:

• "Provided care for 5 to 6 post-surgical patients per shift on a 30-bed ward."
• "Administered medications and IV therapy following the hospital's five-rights protocol."
• "Monitored vital signs and escalated deteriorating patients using the early warning score."
• "Educated patients and families on wound care and diabetic management before discharge."
• "Precepted 4 newly graduated nurses during their first three months."
• "Took part in the ward's falls prevention audit and helped update bedside checklists."

Keep patient details completely anonymous, and list licences and certifications in their own section.

Software bullets should show what you built, the technology, the scale or users, and the effect on performance, reliability or the business.

Examples:

• "Built REST APIs in Go for the order service, handling peak loads during sales events."
• "Reduced page load time on the checkout page by optimising images and lazy-loading scripts."
• "Migrated 12 services from on-premise servers to AWS ECS with no customer downtime."
• "Wrote unit and integration tests that raised coverage for the payments module."
• "Mentored 2 junior developers through weekly code reviews and pair programming."
• "Set up CI/CD pipelines in GitHub Actions, cutting manual release steps."

Mention technologies within bullets where they matter, and keep a full technical skills list separately.

Teaching bullets should show your classes, curriculum, methods and the progress or achievements of your students, as well as wider school contributions.

Examples:

• "Taught English to four Year 9 and Year 10 classes of about 25 students each (IGCSE)."
• "Planned differentiated lessons and resources for students with additional learning needs."
• "Used assessment data to run weekly intervention groups for students below target."
• "Led the school debating club, taking a team to the national finals."
• "Organised parent workshops on supporting reading at home."
• "Mentored two trainee teachers during their teaching placements."

Name the curriculum and age groups clearly, as schools often search for these.

Sales bullets should show targets, customers, products and how you won or grew business.

Examples:

• "Met or exceeded quarterly sales targets in 7 of 8 quarters selling office furniture to corporate clients."
• "Opened 22 new accounts in the hospitality sector through cold calling and trade shows."
• "Managed a portfolio of 50 key accounts, handling renewals, upselling and complaints."
• "Prepared and presented proposals to procurement committees for contracts across several sites."
• "Trained 3 new sales executives on the CRM and product range."

If you include figures, make sure you can explain them in an interview, and leave out confidential revenue details if your employer would object.

Customer service bullets should show channels, volume, types of issues and the quality of your service.

Examples:

• "Handled around 60 inbound calls and chats a day on billing, orders and returns."
• "Resolved escalated complaints and issued refunds within agreed limits."
• "Maintained quality scores above the team target in monthly call reviews."
• "Updated the team's FAQ knowledge base with answers to new product questions."
• "Supported customers in English, Arabic and Hindi."

Show calm under pressure through examples, such as handling peak seasons or difficult complaints, rather than just saying "excellent customer service skills".

Engineering bullets should show the project type, your role, the work you controlled and outcomes such as safety, quality or schedule.

Examples:

• "Supervised structural works on a 15-storey residential tower, including formwork, rebar and concrete pours."
• "Prepared daily progress reports and look-ahead schedules for the project manager."
• "Checked shop drawings against design drawings and raised RFIs with the consultant."
• "Coordinated with MEP subcontractors to resolve clashes before installation."
• "Carried out quantity take-offs for monthly interim payment applications."
• "Led weekly toolbox talks for around 40 site workers."

Admin bullets should show who you support, the tasks you organise, the systems you use and any improvements you made.

Examples:

• "Managed calendars and travel for three senior managers, including international trips."
• "Organised monthly board meetings, prepared agendas and took minutes."
• "Processed purchase requests and tracked office supply spending against budget."
• "Set up a shared filing system in SharePoint that made documents easier to find."
• "Greeted visitors and handled calls for an office of 60 staff."

Show reliability and organisation through specifics: number of people supported, meetings managed or systems used.

Warehouse bullets should show tasks, equipment, volume and safety or accuracy.

Examples:

• "Picked and packed around 150 orders per shift using RF scanners."
• "Operated counterbalance and reach forklifts to load and unload containers."
• "Carried out weekly cycle counts and reported stock differences to the supervisor."
• "Followed safety procedures with no reportable incidents over three years."
• "Trained 5 new operatives on picking routes and scanner use."

Simple, concrete bullets are best in these roles. Name equipment and certifications clearly, since many employers check for them.

Driver bullets should show the type of vehicle, routes or areas, the goods or passengers carried and your safety and reliability.

Examples:

• "Delivered pharmaceutical supplies to around 20 clinics a day across Dubai."
• "Planned daily routes using GPS to meet delivery time windows."
• "Completed pre-trip vehicle checks and logged maintenance issues."
• "Maintained a clean driving record over 6 years."
• "Collected signed delivery notes and payments using a handheld device."

Mention your licence category in the personal details or certifications section, as required for the job.

Kitchen bullets should show your station, the cuisine, the volume of covers and your role in quality and hygiene.

Examples:

• "Ran the grill station for a 120-seat restaurant serving about 250 covers a night."
• "Prepared mise en place and sauces for à la carte and banquet menus."
• "Developed 6 new dishes for the seasonal menu with the head chef."
• "Maintained food safety records and passed every municipality inspection."
• "Trained 3 commis chefs on recipes, portioning and plating standards."

Name the type of kitchen (hotel, fine dining, catering) and the cuisine so the reader can see your fit quickly.

Show your section size, service style, menu knowledge and contribution to guest satisfaction and sales.

Examples:

• "Served a section of 6 to 8 tables in a busy hotel restaurant."
• "Recommended dishes and drinks, often increasing average spend per table."
• "Handled food allergy requests carefully, checking every order with the kitchen."
• "Set up and cleared banquets for events of up to 300 guests."
• "Trained new waiters on POS use and service sequence."

Hospitality managers also look for teamwork and calm under pressure, which you can show through peak periods or large events.

Retail bullets should show customer service, sales, stock and store standards.

Examples:

• "Helped around 100 customers a day choose products and complete purchases."
• "Processed cash, card and return transactions with accurate till balances."
• "Restocked shelves and set up promotional displays following the visual merchandising guide."
• "Reached monthly sales targets for accessories and add-on products."
• "Opened and closed the store, including cash counts and security checks."

Mention the store type and products, such as electronics, fashion or cosmetics, so the reader sees your product knowledge.

HR bullets should show the HR area, the size of the workforce, the processes you ran and the improvements you made.

Examples:

• "Managed end-to-end recruitment for around 120 frontline roles a year, from job posting to offer."
• "Coordinated onboarding, visa and medical processes for new hires in line with company procedures."
• "Advised line managers on attendance and disciplinary cases and kept accurate case records."
• "Launched a monthly new-joiner induction day, replacing ad hoc one-to-one sessions."
• "Maintained employee records and leave balances in the HRIS for 650 staff."
• "Analysed exit interview feedback and presented themes to the HR manager each quarter."

Keep employee information anonymous and describe sensitive cases only in general terms.

Marketing bullets should show the channel, the audience, the activity and the effect on reach, leads or sales.

Examples:

• "Planned and ran Google and Meta ad campaigns for 3 product lines across the UAE and Saudi Arabia."
• "Wrote and scheduled a fortnightly email newsletter to around 20,000 subscribers."
• "Coordinated the company's stand at two regional trade shows, generating over 300 leads."
• "Rewrote 40 product pages for search, improving organic traffic over six months."
• "Briefed and managed a creative agency on a brand refresh."
• "Built a monthly marketing dashboard in Looker Studio for the sales team."

Name your tools and platforms, as many marketing jobs ask for them by name.

Project management bullets should show the type and scale of projects, your control of time, cost and people, and the outcomes.

Examples:

• "Managed delivery of a 200-room hotel fit-out from design approval to handover."
• "Led a cross-functional team of 12 across IT, finance and operations for an ERP roll-out."
• "Built and maintained project schedules in Primavera P6 and reported progress weekly to the client."
• "Controlled change requests and kept the project within the approved budget."
• "Identified and tracked project risks, running monthly risk reviews with stakeholders."
• "Delivered all three phases of a branch refurbishment programme on schedule."

Be clear about your role: "managed", "coordinated" and "supported" mean different levels of responsibility.

Analytics bullets should show the data, the tools, the output and the decision it supported.

Examples:

• "Built Power BI dashboards tracking daily sales and stock for 40 retail stores."
• "Wrote SQL queries to combine CRM and billing data for a customer churn analysis."
• "Automated a weekly Excel report with Python, saving the team most of a day each week."
• "Cleaned and standardised 3 years of supplier data before a system migration."
• "Presented monthly findings on customer behaviour to the marketing leadership team."
• "Designed A/B test reports for website changes with clear recommendations."

Show the business purpose, not just the technique. "Analysed data" is weak; "analysed returns data to find the top reasons for refunds" is strong.

Reception bullets should show visitor and call volume, systems used and how you keep the front desk running smoothly.

Examples:

• "Greeted around 80 visitors and patients a day and managed check-in."
• "Answered and directed calls on a multi-line phone system in English and Arabic."
• "Scheduled appointments for 6 doctors in the clinic management system."
• "Managed meeting room bookings, couriers and office supply orders."
• "Kept the reception area tidy and visitor logs up to date for security audits."

Mention the type of organisation (clinic, hotel, corporate office) as reception duties differ between them.

Security bullets should show the site, your duties, systems used, reports and safety record.

Examples:

• "Patrolled a 3-floor shopping mall and car park on rotating shifts."
• "Monitored 60 CCTV cameras and coordinated responses to alarms."
• "Controlled access for staff, visitors and contractors using an ID card system."
• "Wrote clear incident reports and handed them over to the security supervisor."
• "Took part in monthly fire drills and assisted with evacuations."

Show discipline and reliability through attendance records, commendations or zero-incident periods, if true.

Design bullets should show the type of work, the client or product, the tools and the effect on users or the business.

Examples:

• "Designed brand identities, packaging and point-of-sale materials for 8 food and beverage clients."
• "Created social media templates in Figma that helped the marketing team publish faster."
• "Ran 10 user interviews and usability tests to redesign the mobile booking flow."
• "Built a component library in Figma used by 4 product designers."
• "Worked with developers to hand over specs and check build quality."

Point to your portfolio for visual proof. Your bullets should tell the story behind the work.

Pharmacy bullets should show your setting, dispensing volume, clinical work, stock control and patient care.

Examples:

• "Dispensed and checked around 200 prescriptions a day in a busy community pharmacy."
• "Counselled patients on new medicines, side effects and correct use of inhalers."
• "Reviewed inpatient medication charts on ward rounds and recommended dose adjustments."
• "Managed controlled drug records and monthly stock audits."
• "Reduced expired stock through better ordering and rotation."

Keep patient information anonymous and state licences in the certifications section.

Technical bullets should show the equipment, the type of work, safety and how you kept systems running.

Examples:

• "Carried out preventive maintenance on HVAC, pumps and generators in a 25-storey office tower."
• "Diagnosed and repaired electrical faults in distribution boards and lighting circuits."
• "Responded to tenant work orders through the CAFM system, usually within the same shift."
• "Followed lock-out/tag-out procedures and site permits for all electrical work."
• "Kept spare parts stock organised and reported low stock to the supervisor."

Name equipment types and systems the employer uses, and list any trade licences separately.

Executive bullets focus on strategy, scale and business results rather than daily tasks. Each one should show a decision you led and what it changed.

Examples:

• "Led the turnaround of a loss-making regional division, returning it to profit within two years."
• "Opened operations in Saudi Arabia and Oman, building teams of around 120 people."
• "Directed the group's digital transformation programme across finance, HR and supply chain."
• "Negotiated a strategic distribution partnership with a global brand."
• "Built a leadership succession plan that filled most senior vacancies internally."

Keep to four to six bullets per role. Senior readers want the big picture; details can come up in interviews.

Focus on responsibilities and skills that relate to the job you want: customer contact, teamwork, reliability, handling money or using systems.

Example (café job, applying for an office role):

• "Served up to 200 customers a day during morning rush hours."
• "Balanced the till at the end of each shift with no discrepancies."
• "Trained 3 new team members on drinks preparation and hygiene rules."
• "Trusted to open the café and manage deliveries on weekends."

Even simple jobs show valuable qualities. Present them with specific details so the reader sees what you can offer in a professional role.

Treat it like a job: describe your responsibilities, the size of the group or event and the results.

Examples (events officer, business society):

• "Organised 6 networking events with guest speakers from local companies."
• "Managed a small event budget and tracked spending in Excel."
• "Promoted events on Instagram and WhatsApp, increasing attendance through the year."
• "Led a committee of 5 students and assigned tasks for each event."

Put the role under a heading such as "Leadership and Activities" or in your experience section if you have little paid work.