Download and payment problems on ResumeBuilder.ae

What should I include when I email support about a download problem?

Include enough detail for support to find your payment and see the problem without a long back-and-forth. Send it to support@jobb.ae.

A helpful message includes:

  • Any payment receipt or reference, if you have one.
  • The date, time and time zone of your payment.
  • The email address you used at checkout, if you gave one.
  • Your device and browser, for example "Android phone, Chrome".
  • What happened, in a sentence, plus the exact wording of any message you saw.
  • A screenshot, with your card details and other private data covered.

Example: "Paid on 12 March around 3 pm Gulf time. The page seemed to finish, then nothing downloaded. Tried twice in Chrome on Windows. Reference attached."

Never send your full card number, card security code or banking password to anyone, including support.

Reviewed · by the ResumeBuilder.ae editorial team

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Templates to try

Free to edit and preview. Single-column layouts are the safest choice for applicant tracking systems.

ATS Classic

Single column

Use this template: ATS Classic

ATS Minimalist

Single column

Use this template: ATS Minimalist

ATS Professional

Single column

Use this template: ATS Professional

General guidance for job seekers, not legal or immigration advice. Employers and applicant tracking systems differ, so always follow the instructions in the job advert. Spotted a mistake? Email support@jobb.ae.

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